University of Bahrain
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A Smart Mobile System for the Real-Time Tracking and Management of Service Queues

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dc.contributor.author Ghazal, Mohammed
dc.contributor.author Hamouda, Rania
dc.contributor.author Ali, Samr
dc.date.accessioned 2018-07-09T10:34:03Z
dc.date.available 2018-07-09T10:34:03Z
dc.date.issued 2016-07
dc.identifier.issn 2210-142X
dc.identifier.uri https://journal.uob.edu.bh:443/handle/123456789/325
dc.description.abstract This paper proposes a solution to the problem of client dissatisfaction with long waiting times associated with some services. This solution is a smart queue management system that provides real-time visual and audio updates to service requests via a smartphone app. Users receive digital tickets and are free to leave the waiting area until it is their turn to be served. If they choose to remain in the area, they have the option of listening to the signal of the television set that is typically muted for a better experience. The system comprises connected units forming a web of things. There are units for ticket registration and verification, audio capturing and streaming, queue management, and user units as smartphone applications. We have tested this system to ensure its functionality and report our results and possible improvements. en_US
dc.language.iso en en_US
dc.publisher University of Bahrain en_US
dc.rights Attribution-NonCommercial-ShareAlike 4.0 International *
dc.rights.uri http://creativecommons.org/licenses/by-nc-sa/4.0/ *
dc.subject Queuing Management Systems en_US
dc.subject Near Field Communication en_US
dc.subject Internet of Things en_US
dc.subject Mobile Computing en_US
dc.title A Smart Mobile System for the Real-Time Tracking and Management of Service Queues en_US
dc.type Article en_US
dc.identifier.doi http://dx.doi.org/10.12785/IJCDS/050402
dc.volume 05
dc.issue 04
dc.source.title International Journal of Computing and Digital Systems
dc.abbreviatedsourcetitle IJCDS


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