Digital Transformation in Oman: A Comprehensive Review

Abstract

"Oman's digital transformation is an ambitious initiative aimed at propelling the nation toward a knowledge-based economy by 2025. This transformation emphasizes the digitization of government services, the enhancement of digital infrastructure, the empowerment of local talent, and the active participation of the community. It is an integral component of the broader national strategy designed to establish a sustainable digital society and improve the efficiency and effectiveness of the public sector through technological advancements.

The significance of digital transformation extends beyond mere technological upgrades; it represents a fundamental reshaping of the nation's socio-economic fabric. By integrating digital technologies, Oman seeks to enhance service delivery, foster innovation, and ensure that its economy remains competitive in the global arena. This transformation is also critical in addressing key challenges such as improving public sector productivity, reducing bureaucratic inefficiencies, and creating a more inclusive society where all citizens can benefit from the opportunities provided by the digital economy.

Existing literature on digital transformation underscores its importance as a strategic process that reshapes organizations through the integration of digital technologies. The literature also highlights the crucial role of skilled personnel in driving this change, the necessity of adapting business models and organizational structures, and the impact of external factors such as the COVID-19 pandemic, which has accelerated the adoption of digital practices. However, significant research gaps remain, particularly in understanding the cultural and managerial dimensions of this transition. These gaps present opportunities for future research to explore how digital transformation can be effectively managed and sustained in different contexts, ensuring that the benefits of digital technologies are fully realized across various sectors of the economy."