The Role of Automated Technology in Saudi Banking Industry and its Relationship with Employee Turnover Intention

Abstract

This research aims to assess the level of adaptation of the Saudi banking sector to new automated technology, its impact on the efficiency of banking operations, and the intention of employees to leave their jobs. The study utilized a descriptive-analytical approach with a sample of 235 male and female employees across (9) banks operating in the city of Riyadh. The findings highlighted the positive impact of adopting new automated technology on process efficiency; moreover, there is a positive relationship between the efficiency of banking operations and the application of automated technology. However, the study revealed a negative relationship between process efficiency, automation application, and intention to leave a job. Finally, this research underscores the significance of employees’ adaptation to new technologies and their impact on the banking operations’ efficiency, as well as the degree of automation adoption in Saudi banking, which affects employees’ intention to leave work. These insights are considered beneficial for employees, managers, decision-makers, and strategists in the banking industry.