Solving IT governance problems of Life Insurance Company in Indonesia using COBIT 5 framework

Abstract

PT. Insurance X is one of the life insurance company in Indonesia, as technology advances the company’s business processes are using information technology (IT) and information systems (IS) to make them more effective and efficient. The use of IT and IS in the company have been developed since they started the business, until now they still developing their IT and IS to help their business but they have some problems related to the usage of IT and IS. This indicates that their IT governance is still need some improvement. In this paper, the authors will do some analysis to the company’s IT problems and try to solve it based on COBIT 5 framework which is a standart for IT governance. The result of this study shows that the maturity of the company’s IT governance is on level 2 (managed) and the target maturity is level 3 (established). This study also gives some improvement recommendations for the IT governance to reach that maturity target.