Supporting EL6001 English for EDICT Three Tutors Implementing Quality Matters’ Eight Standards through Change Management Techniques

Abstract

Change management techniques are tools that can help tutors in implementing the eight standards of Quality Matters [QM] in courses. The QM Rubric and process have established the importance of a variety of features in constituting a quality online course and the importance of quality course design as a component of a quality online course. Many motives drive the implementation of QM tools, resources, and processes based on the institution’s steps towards excellence and improvement of existing courses for online and blended delivery. This research project aimed to measure the effectiveness of change management techniques as a guiding framework in the implementation of the Quality Matters’ eight standards at Bahrain Polytechnic in a quest to improve the quality of the teaching and learning environment. The research has examined the level of engagement and effectiveness of Lewin’s three-step Change Model before and after the implementation of the Quality Matters’ eight standards. The findings of the research project have clearly shown resistance to change due to factors such as lack of knowledge of QM, misunderstanding of the reasons for change, lack of resources, and lack of management support