Abstract:
Human Resource Management (HRM) plays a critical role in developing a productive workforce, with the onboarding
process being essential in preparing new employees for success. The onboarding encompasses four components, known as the four
Cs: Compliance, Clarification, Culture, and Connection. Managers view the onboarding process as a way to deliver comprehensive
information. Consequently, new employees encounter difficulties when transitioning to a new organization, such as adjusting to policies,
understanding roles, adapting to the culture, as well as connecting with colleagues. Recently, the HRM department has adopted an
innovative approach known as gamification. This study proposes gamification as a solution to assist employees during their onboarding
process, focusing on the four Cs of onboarding. Additionally, it explores employees’ perspectives on their onboarding experience,
identifies the most needed onboarding components, and examines their satisfaction with the work environment. A mixed-methods
research approach was used to create a questionnaire based on the four Cs, completed by 230 participants. As a result, participants
identified relationships and connections within the work environment as the most needed aspects that HRM needs to focus on during
onboarding and throughout employment. Accordingly, a sample gamified prototype has been developed to enhance connections between
employees during onboarding. Overall, it is crucial for organizations to recognize the importance of onboarding and provide proper
support to new employees.