Assessment of Strategic Alignment Platform for Enterprise Processes Evaluation as a Management Tool

Abstract

Strategic alignment between IT and business functions is crucial for organizations to achieve their objectives. This paper presents an interim report on a project focusing on automating strategic alignment. The proposed solution involves building business objective/goal models, defining the correlation between service designs and business objectives, and developing automated support for analyzing this correlation. The tool, ServAlign, is introduced as a platform for modeling enterprise architecture and evaluating strategic service alignment. It aims to improve the structure of business processes and can be used for strategic alignment evaluation and IS audit. The paper emphasizes the continuous evaluation and improvement of IT and business alignment. This paper introduces "ServAlign", a tool designed to automate strategic alignment in organizations by modeling enterprise architecture. Information Systems (IS), which consist of data and people technologies, play a crucial role in supporting decision-making processes. The application of IS can help measure the degree of consistency between business strategies and technologies. ServAlign uses internal enterprise architecture metrics as input parameters to evaluate organizational strategies. It can enhance the structure of business processes, a process that can be referred to as process reengineering or process mining. The tool is used to evaluate strategic alignment, which can also serve as an audit for the IS. The platform is applied across different organizations and the results are presented in the system evaluation. The alignment of Information Technology (IT) and business is a cycle that requires continuous evaluation and improvement. This paper emphasizes the importance of strategic alignment in ensuring that the IT and business functions of an organization are geared toward achieving its business objectives.